Refund policy

Return and Refund Policy for VitalVega FZC

At VitalVega FZC, we prioritize customer satisfaction and aim to provide a hassle-free shopping experience. Please read our return and refund policy carefully to understand how returns and refunds are handled.

1. Return Eligibility

We accept returns under the following conditions:
• The item is returned within 30 days of the purchase date.
• The product is unused, unopened, and in its original packaging.
• Proof of purchase (order confirmation or receipt) is provided.
• Returns are only applicable for products damaged during shipping or if the incorrect item was delivered.

2. Non-Returnable Items

The following items are not eligible for returns:
• Products that have been opened, used, or tampered with.
• Items purchased on sale or marked as final sale.
• Personalized or customized items.
• Products that have exceeded the return window of 30 days.

3. Refund Policy
• Approved refunds will be processed to the original payment method used for the purchase.
• Refunds may take 7-10 business days to appear in your account, depending on your payment provider.
• Shipping costs are non-refundable, except in cases where the return is due to our error (damaged or incorrect item).

4. Exchange Policy

We currently do not offer direct exchanges. If you wish to replace an item, kindly return the original product and place a new order.

5. How to Initiate a Return

To initiate a return:
1. Contact Us at sahil@vitalvega.com or +971585016647 with your order details and reason for the return.
2. Once your return is approved, you will receive instructions on how to ship the product back to us.
3. Customers are responsible for return shipping costs unless the return is due to an error on our part.

6. Damaged or Defective Items

If your product arrives damaged or defective:
1. Contact us within 48 hours of receiving the product.
2. Provide clear photos of the damaged or defective item along with your order details.
3. Upon verification, we will either issue a refund or send a replacement at no additional cost.

7. Cancellation Policy
• Orders can be canceled within 24 hours of placing the order for a full refund.
• Orders canceled after 24 hours but before shipping may incur a restocking fee.

8. Contact Us

If you have any questions regarding our return and refund policy, please feel free to contact our support team:
• Email: sahil@vitalvega.com
• Phone: +971585016647
• Business Hours: 9 a.m to 9 p.m.

We are committed to resolving any issues efficiently to ensure a positive shopping experience with VitalVega FZC.